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Talkie.ai Scales Complex Call Center Interactions
Manage episode 472047983 series 3255313
Content provided by John Lynn. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by John Lynn or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
Front desks and call centers in health care struggle with overloads at peak times, according to Ada Andruszkiewicz, COO & Co-founder at Talkie.ai. At 8:00 or 9:00 in the morning, staff may have to deal with 20 times as many calls as they get at other times of the day.Health care institutions can’t scale the staff to handle these interactions, 70% of which take place on voice calls. Andruszkiewicz says that a patient often waits more than four minutes just for a call to be picked up. The providers miss 30-40% of the calls.Learn more about Talkie.ai: https://talkie.ai/Health IT Community: https://www.healthcareittoday.com/
676 episodes
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Manage episode 472047983 series 3255313
Content provided by John Lynn. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by John Lynn or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
Front desks and call centers in health care struggle with overloads at peak times, according to Ada Andruszkiewicz, COO & Co-founder at Talkie.ai. At 8:00 or 9:00 in the morning, staff may have to deal with 20 times as many calls as they get at other times of the day.Health care institutions can’t scale the staff to handle these interactions, 70% of which take place on voice calls. Andruszkiewicz says that a patient often waits more than four minutes just for a call to be picked up. The providers miss 30-40% of the calls.Learn more about Talkie.ai: https://talkie.ai/Health IT Community: https://www.healthcareittoday.com/
676 episodes
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Similar to Healthcare IT Today Interviews
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