6. Active Listening For Conflict Resolution - A Talk With Peter Novak (Strictly Speaking Group) Help To Grow Talk: Effective Communication Skills podcast

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6. Active Listening for Conflict Resolution - A Talk With Peter Novak (Strictly Speaking Group)

Chapters

1. Intro (00:00:00)

2. What is Active Listening? (00:01:18)

3. Link between Resolving Conflict and Active Listening (00:02:33)

4. Understanding What a Person Wants and Needs: Know the Difference between Postions and Interests (00:06:14)

5. A Framework for Active Listening for Conflict Resolution: E.A.R.S. - Empathy, Active Listening, Reflecting, Summarizing (00:11:44)

6. Example of an IT Client: Learning Active Listening for Conflict Resolution (00:19:04)

7. Recommended Resources (00:26:05)

8. Active Listening is a Skill That Can Improve All Aspects of Your Personal and Professional Life (00:30:01)

9. Outro (00:31:40)

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