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Ep.027: Customer Service at the Masters
Manage episode 489055873 series 3471636
What can a $1.50 pimento cheese sandwich teach us about world-class customer service? A lot if you're at the Masters Tournament.
In this episode, we unpack what Augusta National gets right about the customer experience, from spotless restrooms to screen-free serenity, and how those small details add up to something unforgettable. Benji shares his firsthand experience attending the Masters, and we explore how intentional, friction-free service turns everyday moments into stories worth sharing.
If you're a business leader, team builder, or care about creating meaningful moments for others, this one’s for you. Season Three of Higher Up starts here with a masterclass in service excellence from one of the most exclusive events in the world.
Chapters
1. Season Three Kickoff (00:00:00)
2. The Masters Experience (00:03:34)
3. Inside Augusta's Customer Service (00:09:57)
4. Creating Extraordinary from Ordinary (00:17:00)
5. Building Trust Through Consistency (00:22:12)
6. Creating Stories, Not Just Service (00:27:50)
27 episodes
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