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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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Fear of implementation shouldn’t keep a good platform on the sidelines. We break down a practical path to go live with confidence, comparing a fast, best-practice enablement approach with a deeper, customized PSO route and exploring how to pick the right fit based on outcomes and investment, not just organization size.
Sarah Payne, Associate Director of Customer Enablement at AlayaCare, pulls back the curtain on what separates “live” from “ready.” She shares why rushed timelines often create surface-level use, higher support needs, and missed features—then explains how to prevent that with the right project team, six to ten hours of focused time each week, and a learning plan that builds durable superusers. We get into the hard part many overlook: data migration. From extracting legacy data to cleaning, mapping, and validating it, Sarah outlines how to set standards and ownership so day one runs smoothly.
Related resources:
- Blog: How AlayaCare makes implementation work: A practical guide to rolling out home care software
- Blog: Successful software implementation: The AlayaCare implementation approach
- Podcast: Successful software implementation for organizational transformation in home-based care
If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.
Chapters
1. Why Enablement Exists (00:00:00)
2. Meet Sarah And Her Role (00:00:47)
3. How Implementation Evolved (00:02:24)
4. PSO vs Enablement Explained (00:03:16)
5. A Six-Week Go Live Case (00:06:47)
6. Live vs Ready And Tradeoffs (00:07:36)
7. Customer Effort And Roles (00:10:00)
8. Data Migration Realities (00:12:03)
9. Building Superusers And Ongoing Education (00:14:10)
10. Measuring Success With Baselines (00:16:57)
11. Milestones And Time To Value (00:19:36)
12. Final Reassurance And Close (00:21:04)
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