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Unlocking Referrals: Stop Treating Customers Like Transactions
In this episode of Home Services Revolution, Chris Moore uncovers why home service businesses are losing referrals by treating customers like transactions instead of building relationships. He stresses the importance of shifting focus from just completing service calls to nurturing long-term customer relationships using a simple three-part formula: consistency, communication, and follow-up. By doing so, businesses can increase customer retention, reduce acquisition costs, and generate steadfast advocates. The episode also introduces the Trade Biz Score for business owners to assess their performance and areas for improvement.
00:00 Introduction: Why You're Losing Referrals
00:07 The Cost of Transactional Relationships
01:08 Understanding the Real Business: Relationships
02:18 The Hidden Costs of Ignoring Customer Retention
06:24 The Power of Consistency in Customer Service
08:01 Effective Communication Strategies
09:22 The Importance of Follow-Up
13:28 Creating a Systematic Follow-Up Approach
15:54 Conclusion: Transforming Your Business
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My Mission
My mission is to empower 10,000 home service business owners to break free from the Technician’s Trap, scale their businesses, and reclaim their time—all while building a life they don’t need a vacation from.
👉 Join the 5 Mistakes Masterclass – Discover the 5 biggest mistakes that keep home service businesses from scaling and how to fix them fast.
https://5mistakesmasterclass.com
Connect with Chris Moore:
🌐 https://homeservicesrevolution.com
💼 / chrismoorelive.com
QUESTION – Have a question about leadership, business strategy, or scaling your service business? Drop it in the comments, and I’ll personally respond.
Disclaimer: Please see our full disclaimer policy for all videos, podcasts, and social media channels at ChrisMooreLive.com/social-media-disclaimer.
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ABOUT CHRIS
Chris Moore is an author, speaker, and consultant with over 20 years of experience helping home service business owners grow their revenue, streamline operations, and build teams that can thrive without them.
Through his book Home Services Revolution and the 5 Mistakes Masterclass, Chris teaches owners how to escape the Technician’s Trap and install proven systems that drive profit, create freedom, and transform businesses from the inside out.
“If you’re tired of working around the clock and ready to build a business that works for you—not because of you—this is the place to start.” - Chris Moore
10 episodes
