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Beyond the customer: Partnering for progress with Polly's Jesse Decker

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Manage episode 478769561 series 2423478
Content provided by HousingWire. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by HousingWire or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

On today’s sponsored episode of Power House, Diego Sanchez sits down with Jesse Decker, the newly appointed Chief Customer Officer at Polly, for a conversation all about innovation and customer success strategies in mortgage tech.

Jesse shares her journey from consulting to leading customer experience at Polly, how new tech is sweeping the mortgage landscape, and how Polly is constantly innovating to meet the needs of their customer partners. They also talk about some exciting new developments happening in Polly’s roadmap and what it really means — and takes — to listen to customers.

Here’s what you’ll learn:

  • The mortgage industry, as a whole, is on the brink of a technology shift.
  • Understanding customer needs is crucial for product development.
  • Polly's technology is highly configurable and innovative.
  • Artificial intelligence integration is a key focus for Polly's future.
  • Building partnerships with customers is essential for success.
  • Polly wants to transform the vendor-lender relationship model.

Related to this episode:

Enjoy the episode!

The Power House podcast brings the biggest names in housing to answer hard-hitting questions about industry trends, operational and growth strategy, and leadership. Join HousingWire president Diego Sanchez every Thursday morning for candid conversations with industry leaders to learn how they’re differentiating themselves from the competition. Hosted and produced by the HousingWire Content Studio.

Learn more about your ad choices. Visit megaphone.fm/adchoices

  continue reading

324 episodes

Artwork
iconShare
 
Manage episode 478769561 series 2423478
Content provided by HousingWire. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by HousingWire or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

On today’s sponsored episode of Power House, Diego Sanchez sits down with Jesse Decker, the newly appointed Chief Customer Officer at Polly, for a conversation all about innovation and customer success strategies in mortgage tech.

Jesse shares her journey from consulting to leading customer experience at Polly, how new tech is sweeping the mortgage landscape, and how Polly is constantly innovating to meet the needs of their customer partners. They also talk about some exciting new developments happening in Polly’s roadmap and what it really means — and takes — to listen to customers.

Here’s what you’ll learn:

  • The mortgage industry, as a whole, is on the brink of a technology shift.
  • Understanding customer needs is crucial for product development.
  • Polly's technology is highly configurable and innovative.
  • Artificial intelligence integration is a key focus for Polly's future.
  • Building partnerships with customers is essential for success.
  • Polly wants to transform the vendor-lender relationship model.

Related to this episode:

Enjoy the episode!

The Power House podcast brings the biggest names in housing to answer hard-hitting questions about industry trends, operational and growth strategy, and leadership. Join HousingWire president Diego Sanchez every Thursday morning for candid conversations with industry leaders to learn how they’re differentiating themselves from the competition. Hosted and produced by the HousingWire Content Studio.

Learn more about your ad choices. Visit megaphone.fm/adchoices

  continue reading

324 episodes

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