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Dining out can be the most delightful, satiating experience of our week, or our most disappointing. We all know the feeling of being promised the world on a menu but discovering we’ve been catfished when the plate arrives. Many of us have sweated over finding a satisfying first date restaurant. Almost all of us just want to find the perfect coffee, which can seem like chasing the end of a rainbow.
Well, business isn’t all that easy for chefs and cafe owners either. They’re not clairvoyants who’ve authored a menu with your exact taste in mind. They’re taking risks every day just to keep the doors open. And, despite popular opinion, the customer is not always right.
So how do we know the dining experience we’re paying for is worth our money? And is coffee really going to hit $10 a cup by the end of the year?
Here to educate us on all important matters regarding food and hospitality is Olly James, owner of Guyala, Caffeind and Tattooed Sailor in Cairns, and a man who enjoys being the customer just as much as restaurateur.

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66 episodes