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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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What You'll Learn in This Episode:
Josh Crouch joined 8 Figure Agency (8F) in Year 3 of his journey. Within 10 months, he scaled from $330k to $500k in revenue — and in this episode, he breaks down exactly how he did it.
When Josh joined us in June 2024, his agency was in a tough spot:
2 of 4 operational leaders had just quit
Sales pipeline dried up after back-to-back events
His cofounder Brittany shifted from Head of Sales → Head of CX… and sales dropped
Here’s how we helped him turn it around:
🔧 1. Installed Operational Leadership
Josh didn’t need more ideas — he needed an operator.
We helped him hire someone to:
Build processes
Map systems
Document SOPs
This person became the heartbeat of the backend.
⚙️ 2. Upgraded Customer Journey Systems
We rebuilt onboarding to deliver a world-class experience.
Defined CS workflows
Created ownership across onboarding & delivery
Empowered the CS team to own execution
✅ 3. Implemented SWCL (Start / Win / Challenge / Learn)
Josh was skeptical at first.
But once implemented:
Team felt more organized
Leadership had visibility
Morning huddles became high-impact
455 episodes
