Let’s examine the five languages of appreciation in the workplace and their direct impact on team culture and retention. Sam discusses how to recognise, motivate and support your staff using strategies backed by research and shaped by real-life experience.

With reference to her upcoming book, Sam talks about understanding what makes each team member feel valued - from words of affirmation to acts of service, and how that translates to improved productivity, loyalty and stronger team bonds.

Matching your appreciation style to the individual can reduce staff turnover, enhance morale, and lead to a more harmonious workplace environment.

The 5 Languages of Appreciation is based on ‘The Five Love Languages’ by Gary Chapman, which can be found on Amazon:

https://www.amazon.co.uk/Five-Love-Languages-Secret-Lasts/dp/0802473156

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Some key takeaways:

➡️ Team members receive appreciation in different ways; understanding their preferences can lead to higher retention and engagement.
➡️ Performance reviews and open communication make a team feel valued and clarify roles in your estate agency.
➡️ Approaches like quality time, tangible gifts and appropriate physical touch need to be applied with care and awareness.

Some great moments:

✅ “You can only be as happy as your unhappiest team member… A happy team is a happy you.”
✅ “If you show your love and appreciation to them in the way that they prefer, it resonates much more clearly and deeply.”
✅ “What we're trying to do is help people be the best form of themselves they can possibly be. And that is going to take time and effort from you.”

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