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In this episode of In-Service, host Jason Falvey pulls back the curtain with the EMS supervisors who keep our operation running every day. From juggling calls and managing crews to those late-night decisions no one ever sees, this conversation dives into what it’s really like to be in the hot seat.

The team shares stories from the field, a few laughs about the chaos that comes with the job, and some honest reflections on leadership, teamwork, and trust. It’s an unfiltered look at the people who balance patient care, system oversight, and a thousand moving parts—all while keeping their sense of humor intact.

If you’ve ever wondered what happens behind the radio traffic or how supervisors keep it all together when things get hectic, this is the episode you don’t want to miss.

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In-Service: The EMS Podcast is dedicated to the professional on the front lines of emergency care - in the field, the classroom and behind the scenes. Subscribe for new episodes featuring EMS leaders and innovators shaping the future of pre-hospital care.

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If you have suggestions for future guests email: [email protected]

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11 episodes