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John Liebler, formerly of Signet and currently VP of Operations at Clientbook, shares how independent jewelers can maximize sales through client retention strategies and relationship building in the digital age.
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Chapters
1. Maximizing Client Retention ft. John Liebler of Clientbook (00:00:00)
2. Welcome and Introduction (00:00:18)
3. John Liebler's Jewelry Industry Journey (00:01:52)
4. Independent Jewelers vs. Big Box Stores (00:06:27)
5. Client Retention Fundamentals (00:12:52)
6. Technology's Role in Personal Relationships (00:19:45)
7. Retention Flow and Customer Value (00:24:36)
8. Clienteling Systems and Customer Experience (00:34:47)
9. Beyond Technology: Personalization Strategies (00:39:38)
237 episodes