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Picking ice creams is a fun challenge. I had one and chose an interesting flavor for some guests visiting over.
I wanted to share my experience of how a brand missed out on an essential element for ice creams. How it, sort of, screwed up the customer journey and hence, the customer experience.
Let's learn from this and how we can ensure customers will keep coming back for our offering.
Follow Hemang Shah at https://www.linkedin.com/in/hemang
Join his FREE newsletter at https://www.innovationsportslife.com/

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55 episodes