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AI and Leading Change in Business Operations with Nicole Hilgenkamp
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Why does AI make digital transformation both easier—and infinitely harder?
New technology promises efficiency, automation, and smarter decision-making, but the real challenge isn’t the tools—it’s getting people to embrace them. In this episode of Innovation Tales, transformation expert Nicole Hilgenkamp unpacks why adoption often stalls, how leaders can break through resistance, and what it really takes to make innovation stick. If you’re navigating change in your organization, this conversation is a must-listen.
Key Takeaways
- AI adoption is a people-first challenge: Success in digital transformation depends on employees’ willingness to adapt, not just the technology itself.
- Leadership must drive AI literacy: Business leaders play a critical role in educating teams, providing structured training, and fostering a culture of exploration.
- Data and process readiness are essential: AI can only deliver value when organizations have clean, well-structured data and standardized workflows in place.
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