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Healthy Conversations brings together leaders and innovators in health care to talk about the biggest issues facing patients and providers today. Every month, we explore new topics to help uncover the clinical insights and emerging technologies transforming health care in real time.
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When South Shore Hospital Clinical Documentation Integrity (CDI) Director Kim Conner was tasked with analyzing the organization's existing CDI program, she decided it was time for big changes. In this episode, Kim shares how she worked alongside coding, quality and physician teams to ensure complete and accurate documentation of patient encounters. Physician buy in through positive, data driven feedback and education has been key to the organization's success, as well as recognizing physician burnout and working on ways to reduce it.
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