Sure, AI and digital systems are reshaping EMS, but at the core? It’s still about people. In this week’s episode of the Inside EMS podcast, cohosts Chris Cebollero and Kelly Grayson tackle the disconnect between tech-savvy, fast-adapting, new providers and an education system still stuck in the lecture-skill-lab loop. They break down why flipped classrooms, mentorship and real talk about leadership must happen now—and why soft skills aren’t just nice-to-haves; they’re survival tools.

This episode makes the case that the future of EMS depends on how well we prepare, mentor and empower the medics already entering the field — and why waiting to teach leadership is a mistake we can’t afford to keep making.

• “Soft skills are the survival skills in today’s EMS: empathy, de-escalation, teamwork.” — Kelly Grayson
• “We’re supposed to be shepherds and guides, not the sage on the stage delivering a lecture and a performance — and I deliver lectures and performances very well. But that’s not the best way people learn.” — Kelly Grayson

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