The conversation between Sue Davies and JM Chalayer offers a deep dive into the challenges and opportunities faced by solo beauty professionals working in the salon industry. With JENA as the podcast's first official sponsor, JM outlines the app's mission to simplify the day to day running of a beauty business. The discussion highlights the importance of a seamless client journey, from the initial discovery of services to the booking process and follow-up communications. Sue emphasises how JENA's all-in-one platform addresses many of the daily frustrations, helping professionals to manage bookings, payments, and online presence effectively without the drama and tech knowledge needed to manage multiple systems.

JM shares his insights on the growing freelance world, noting how the pandemic has accelerated the shift towards independent and solo work in the beauty industry. Sue and JM explore the significance of understanding client needs, the psychological factors that influence client decisions, and the power of feedback in maintaining service standards. They advocate for a proactive approach to client engagement, and suggest that beauty professionals should actively seek feedback to grow and learn about their business. This episode serves as a valuable resource for anyone in the beauty industry, illustrating that through technology, personalised service, and a focus on the client experience, professionals can not only thrive but also build lasting relationships with their clients.

Takeaways:

• JENA's all-in-one app simplifies the client journey for solo beauty professionals.
• Building a personal brand is necessary for solo professionals to attract clients.
• Engaging with clients through Google My Business enhances visibility and trust in your brand.
• Mistakes in business should be viewed as learning opportunities for continuous improvement.
• Having a clear Call To Action (CTA) on your website can significantly boost bookings.
• The importance of community in the beauty industry cannot be overstated for support.

• JENA
• Le Salon
• Phenix Suites
• The Salon Inspector

• 00:03 - Introduction to Inspiring Salon Professionals
• 03:57 - The Journey to Freelance Freedom
• 19:46 - The Future of Salon Business Models
• 28:23 - Building Community in Business
• 31:01 - Creating Community Through Social Media
• 44:47 - Transitioning to JENA: Empowering Solo Business Owners
• 48:48 - The Importance of Online Presence for Businesses
• 01:02:40 - Understanding Client Journey and Experience
• 01:04:55 - Understanding Client Journeys and Effective Call To Action
• 01:14:19 - The Learning Opportunity of Mistakes
• 01:18:30 - The Evolution of Customer Experience