Welcome back to another episode of “Is That How It Happened?” — the show where we dig into the stories behind the people, the paths, and the pivotal moments that shape careers and lives.

Today, I’m excited to welcome Fadel Hamed, Senior Vice President of Customer Success at Cloudian. With decades of experience leading customer-focused teams in the tech space, Fadel brings a unique blend of strategic insight, operational excellence, and human-centered leadership.

In this conversation, we dive into the core of what customer success really means — not just in theory, but in practice. Fadel shares his journey from the early days of his career to becoming a trusted voice in enterprise technology, and the lessons he's learned about building lasting relationships, scaling global teams, and navigating the ever-evolving demands of customers in the data-driven world.

Whether you’re in tech, leadership, or just curious how great customer experiences are crafted and maintained — you’re going to want to hear this.

Let’s get into it.