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A Happy Hybrid Help Desk
Manage episode 155947472 series 1171902
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Sean Gilligan with the Innovation and Efficiency Management office at Harvey Nash USA and Anna Frazzetto, VP Technology Solutions at Harvey Nash USA, recapped a recent Harvey Nash Webinar on how to get the best of both the outsourcing and in-house worlds in help desk management. Anna shared her “Five Musts” for successfully implementing a hybrid model.
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