In this episode of IT Unplugged, we sit down with Scott Janssen from James Imaging Systems to explore the evolution of printing in today's digital world. Far from being obsolete, printing has transformed into a comprehensive business solution that goes beyond simply putting marks on paper. Scott shares the compelling origin story of James Imaging, founded on family values and genuine client care, and explains how their dual approach of PrintSmart and WorkSmart helps organizations streamline workflows while optimizing document management. Discover how James Imaging analyzes manufacturing processes to eliminate inefficiencies, implement innovative solutions like image tracking for warranty claims, and build lasting relationships with clients based on trust and understanding. Whether you're managing a print environment or looking to optimize business operations, this episode reveals how modern printing technology serves as a critical component of efficient workflow design.