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Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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Extraordinary hospitality is a powerful competitive advantage. In this episode, Will Guidara explains how he transformed his New York City restaurant into the best in the world by creating bespoke experiences for customers and shares how any business can succeed by being more intentional and creative to build meaningful relationships with those they serve.
YOU WILL LEARN:
· The critical difference between hospitality and service.
MENTIONED IN THIS EPISODE:
“Unreasonable Hospitality,” by Will Guidara
www.unreasonablehospitality.com
NOTEWORTHY QUOTES FROM THIS EPISODE:
“Service is effectively fulfilling the base level promise. Hospitality is how you make the people feel when you provide that service.” – Will Guidara
“Sometimes you just need to slow down to speed up; we shouldn't always try to multitask and be efficient.” – Will Guidara
“It's not the cost of the gesture that matters, it's how it makes people feel.” – Will Guidara
“It feels great to make other people feel good.” – Will Guidara
“The only advantage that exists in the long term comes from hospitality, from consistently and generously investing in relationships because they take time to build and, if you build them in the right way, they take a long time to erode.” – Will Guidara
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