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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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Poor customer experience is driving poor mental health -- and that's a PR thing and a brand destroyer.
Join me today as we hear what studies and experts have to say, and how a U.S. culture of poor customer service and experiences is damaging the public's mental health in several ways.
As we wave our banners about being compassionate, empathetic, kind and caring -- we as a U.S. business culture across all industries are missing the opportunities to show these behaviors in our customer interactions every day.
Are you ready for this kind of truth?
Of course you are -- you're a PR pro! Let's dive in for some more PR learning love!
GILES CROUCH: "HOW TECHNOLOGY FAILED CUSTOMER SERVICE"
HOST BIO
https://www.audible.com/author/Stephanie-McFarland/B00YNFH16E
50 episodes
