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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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Manage episode 517825856 series 3700011
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Guests:
- Seyna Diop, Chief Product Officer, Neople
- Job Nijenhuis, CTO & Co-founder, Neople
- Christos Constantinou, Lead Design Engineer, Neople
Chapters: 00:00 Meet the Team: Introducing Neople's Key Players 01:16 Understanding Neople's Product: Digital Coworkers 03:25 The Origin Story: How Neople Came to Be 06:24 Customer Success: Real-World Applications of Neople 12:36 Evolution of Neople: From Suggestions to Automations 15:18 Integrations and Scaling: Making Neople Work Everywhere 20:33 Ensuring Quality: Feedback and Evaluation Mechanisms 37:13 Ensuring Quality in Customer Knowledge Bases 37:45 Visibility and Transparency in Neople Responses 39:42 Customer Feedback and Error Analysis 42:57 Technical Details of Knowledge Retrieval 49:15 Embedding Strategies and Document Types 57:06 Automation and Actions in Customer Support 01:06:37 Expanding Beyond Customer Support 01:11:02 Conclusion and Future Directions
Links & References:
- Neople.io – Learn more about Neople’s AI coworkers
- The Joy Lab – Neople’s community and podcast about AI and work
11 episodes
