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Content provided by Klaviyo Data Science Team. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Klaviyo Data Science Team or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
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Klaviyo Data Science Podcast EP 27 | NLP Conversations at Scale

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Manage episode 340449896 series 3251385
Content provided by Klaviyo Data Science Team. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Klaviyo Data Science Team or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Welcome back to the Klaviyo Data Science podcast! This episode, we dive into…

Using NLP to communicate at scale

Last episode, we discussed the history and practice of natural language processing, or NLP. This month, we’re here to discuss an exciting and cutting-edge application: using NLP to help businesses converse with their customers at scale. See the power of NLP in action as we talk with NLP experts on the Conversation AI team at Klaviyo about:

  • How NLP enables a qualitative shift in how businesses communicate
  • What intent classification is and why it matters
  • Tips on tailoring NLP to a highly specific use case
“There’s a lot of ways to think about the term ‘intent’. One way is what is the customer saying, and you can assign some sort of value to that. But the real intent that we’re interested in is what response are they hoping to get.”
- David Lustig, Data Scientist

See the full show notes on Medium!

  continue reading

58 episodes

Artwork
iconShare
 
Manage episode 340449896 series 3251385
Content provided by Klaviyo Data Science Team. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Klaviyo Data Science Team or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Welcome back to the Klaviyo Data Science podcast! This episode, we dive into…

Using NLP to communicate at scale

Last episode, we discussed the history and practice of natural language processing, or NLP. This month, we’re here to discuss an exciting and cutting-edge application: using NLP to help businesses converse with their customers at scale. See the power of NLP in action as we talk with NLP experts on the Conversation AI team at Klaviyo about:

  • How NLP enables a qualitative shift in how businesses communicate
  • What intent classification is and why it matters
  • Tips on tailoring NLP to a highly specific use case
“There’s a lot of ways to think about the term ‘intent’. One way is what is the customer saying, and you can assign some sort of value to that. But the real intent that we’re interested in is what response are they hoping to get.”
- David Lustig, Data Scientist

See the full show notes on Medium!

  continue reading

58 episodes

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