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E26: Boosting Access to Jobs and Training: A Customer-Centered Approach

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Manage episode 402046333 series 1029688
Content provided by KRA Corporation. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by KRA Corporation or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

This episode features an interview with Terrance Bowens, Program Manager for KRA, as he discusses workforce development and customer-centered design. Terrence provides background on his experience in workforce development and what drew him to the field, as well as details on the Northern Nevada region where he currently works. He outlines KRA's role as a one-stop operator facilitating connections between job seekers and employment programs and services and reveals principles of customer-centered design that shape their approach. Terrence also touches on some future goals, like enhancing systems and focusing on the aesthetic experience for customers.

  continue reading

100 episodes

Artwork
iconShare
 
Manage episode 402046333 series 1029688
Content provided by KRA Corporation. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by KRA Corporation or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

This episode features an interview with Terrance Bowens, Program Manager for KRA, as he discusses workforce development and customer-centered design. Terrence provides background on his experience in workforce development and what drew him to the field, as well as details on the Northern Nevada region where he currently works. He outlines KRA's role as a one-stop operator facilitating connections between job seekers and employment programs and services and reveals principles of customer-centered design that shape their approach. Terrence also touches on some future goals, like enhancing systems and focusing on the aesthetic experience for customers.

  continue reading

100 episodes

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