Dan Michelson, CEO of RLDatix North America, shared the feedback that reshaped how he leads.

When things go well, it can actually blind you to areas where he needed to improve.

...and this is why so many successful leaders often fail.

Most top performers don’t realize they’re slipping until someone has the courage to tell them something they didn’t want to hear.

Dan shared that his initial reaction to feedback early in his career was to blame the person giving him the feedback...and years later, he’s more grateful for it than almost anything else.

And when he stepped into leading a 2,300-person organization, the stakes around feedback got even higher. Any past success wasn’t going to carry him anymore. Clear, direct communication had to.

That’s when he embraced the mantra that now guides his leadership:

“Coaching is caring.”

He even had a 3.5-hour feedback conversation with a leader on his team — not because something was broken, but because growth mattered that much.

Here’s the truth:

Feedback is rarely comfortable.

But avoiding it costs far more.

Great leaders choose the kind of discomfort that makes them better.

Agreed?

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