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In a beverage industry dominated by coffee culture, iced tea is making a bold statement, thanks to HTeaO. The rapidly growing franchise has transformed a traditionally home-brewed beverage into a sought-after, in-store experience that fosters both emotional and transactional loyalty.

We recently sat down with Heath Nielsen, President of HTeaO, to discuss the company’s journey, its approach to customer engagement, and the future of iced tea in the quick-service industry.

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Chapters

1. How HTeaO is Brewing Emotional Loyalty Through an Elevated Iced Tea Experience (00:00:00)

2. The Joy of Iced Tea (00:00:02)

3. The Evolution of Tea Consumption (00:06:34)

4. Enhancing Customer Experience and Loyalty (00:11:46)

5. Exploring Customer Loyalty and Business Balance (00:22:17)

6. Leaders in Customer Mobility Series (00:29:17)

457 episodes