AR Automation Special Series: Inside Amex's Partnership Strategy with R.J. Ancona, Amex

Leaders In Payments

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This episode is sponsored by American Express. In the latest Leaders in Payments episode, Greg Myers speaks with R.J. Ancona, Vice President and General Manager, B2B Product, Partner and Client Management at American Express, about the evolving B2B payments landscape. With 24 years at Amex, R.J. has seen firsthand how digital transformation is reshaping payments, making transactions faster and more efficient.

Buyers aim to optimize working capital, while suppliers want faster payments -yet late payments remain a challenge. According to Amex Trendex, 26% of business leaders have stopped working with a buyer or supplier due to slow payments.

To address these challenges, Amex is investing in automation and fintech partnerships. Recent collaborations with Boost and Versapay are streamlining virtual card acceptance and AR automation, helping suppliers reduce manual work and accelerate cash flow. AI and automation continue to drive efficiency, security, and better customer relationships in the payments ecosystem.

R.J. emphasizes that one-size-fits-all solutions no longer work. Businesses must customize payment strategies, maintain open communication, and leverage technology to stay competitive. As B2B payments evolve, trust, speed, and efficiency will define success.

Chapters

1. Introduction to RJ Ancona (00:00:00)

2. Evolution of B2B Payments Landscape (00:02:27)

3. Pressing Needs of Buyers and Suppliers (00:04:43)

4. Amex's Approach to B2B Partnerships (00:08:16)

5. Benefits of Payment Automation (00:10:45)

6. Virtual Card Capabilities and Partnerships (00:14:08)

7. Building Sustainable Customer-Focused Relationships (00:17:56)

8. Final Thoughts and Episode Closing (00:21:15)

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