The "Leading in a Mosaic World" podcast, hosted by Susan Popoola, explores the complexities of our modern, interconnected world with a rich diversity of guests. Today’s guest is Penny Hopkinson, an accomplished expert in operations manuals and the founder of ManRule Writers International. Penny's journey is as inspiring as it is insightful.

In this episode, Penny opens up about her early education, the hurdles she faced in journalism, and the mentors who shaped her path. She shares how her international experiences broadened her perspective and influenced her professional approach. The conversation dives deep into the critical role of operations manuals in franchising and quality management, emphasising their importance in maintaining consistency across franchises.

Beyond franchising, Penny discusses the evolving role of AI in business and the value of cultural understanding in negotiations, the three essential steps for crafting effective manuals, and the importance of lifelong learning in professional growth. Penny's expertise, passion for effective communication, and empathy shine through in this engaging discussion.

You can connect with Penny Hopkinson, buy her books, or listen to podcasts she has featured on. Check out her linktree. And with the host, Susan Popoola, the CEO of Mosaic Fusions, a specialist in human value optimisation, via LinkedIn. Learn more about her work on her Mosaic Fusions website. And publications on Mosaic Gold Ltd.

This series of the podcast is produced by Rafiat Akinwande.

Keywords: PennyHopkinson, operationsmanual, journalism, qualitymanagement, communication, imiddleeast, businesssuccess, franchising, operationsmanuals, qualitymanagement, businessefficiency