If training alone isn't moving the needle, it’s time to bring coaching into the equation. In this episode, I share how nonprofit leaders can use three simple yet powerful coaching questions to drive behavior change and improve staff performance, without micromanaging.

You’ll discover why traditional training isn’t always enough and how coaching can help build autonomy and accountability. These coaching questions are rooted in the Situation-Behavior-Impact framework for feedback and can be taught to people managers or used with external partners.

▶️ Stop (only) Training. Start Coaching. How to Improve Staff Performance

▶️ Key Points:

00:58 Coaching vs. directive management

02:35 Why training alone isn't enough

03:47 Three coaching questions to improve staff performance

06:55 The bonus question that unlocks ownership

Resources from this episode:

Join the Nonprofit Learning and Development Collective: https://www.skillmastersmarket.com/nonprofit-learning-and-development-collective

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Connect with Heather

Linkedin: Heather Burright

Website: skillmastersmarket.com

Book an interest call with Heather here.

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Learning for Good is the podcast for nonprofit leaders seeking practical L&D solutions. Hosted by Heather, an experienced consultant, we dive into leadership development, instructional design, change management, and staff management strategies tailored to nonprofit organizations.
Discover how to implement impactful learning solutions, foster belonging, and influence senior leaders. Each episode provides the tools you need to confidently navigate high-level conversations and drive meaningful change within your organization.
Let’s create lasting impact through innovative L&D solutions!
Produced by Ideablossoms