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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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Learn how to nurture your brand's promise and successfully deliver exceptional service to your customers.
In this episode of the Hot Metal Brand Podcast, I'll show you 4 ways to build your brand promise.
Including:
- Unifying your team with your mission
- Hiring the right people
- Including your team in brand strategy decisions
- Learning how to accept feedback
Successful businesses deliver exceptional service throughout the whole customer journey.
Next week you'll learn how to build that customer journey.
In the meantime, come and learn all about me – snapper.studio/about
Chapters
1. Improve your Customer Experience with a solid Brand Promise (00:00:00)
2. Intro (00:00:34)
3. Deliver exceptional journeys (00:01:21)
4. Building a great brand culture (00:02:41)
5. Four ways to nurture the culture (00:03:25)
6. 1 - Unify the team (00:03:45)
7. 2 - Hire the right people (00:05:20)
8. 3 - Include your team in big decisions (00:06:06)
9. 4 - Accept feedback (00:07:03)
10. Wrap up (00:08:08)
33 episodes
