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The Manager’s Edge: How Emotional Intelligence Transforms Workplace Leadership and Performance

Emotional Intelligence in the Workplace: How EQ Transformed a Toxic Team, Boosted Communication Skills, Leadership, and Team Performance. Introduction: Why Emotional Intelligence is Critical in Modern Workplaces

In today’s competitive corporate world, emotional intelligence (EQ) has emerged as the #1 skill that determines the success of employees, teams, and leaders. Many workplace challenges, from low engagement to high turnover, stem from poor emotional management rather than technical skills.

This case study explores how emotional intelligence in the workplace transformed a toxic team, improved communication skills, strengthened leadership, and fostered better team performance. Organizations worldwide are realizing that integrating EQ into daily operations is no longer optional—it’s essential for creating a collaborative and high-performing workplace culture.

The team studied in this case belonged to a mid-sized software company. Their challenges included:

• Frequent interpersonal conflicts

• Lack of trust and collaboration

• Low morale and engagement

• High employee turnover

Traditional management strategies failed to solve these issues because they addressed processes but ignored the human emotional factor. Leadership realized that boosting emotional intelligence in the workplace could be the key to transforming both team culture and business outcomes.

📌 Keywords included: emotional intelligence, workplace, communication skills, leadership

Before any intervention, leadership assessed EQ levels across the team. Tools used included:

• Self-assessment questionnaires focusing on self-awareness, empathy, and self-regulation

• Peer feedback to identify interpersonal strengths and weaknesses

• Observation of team interactions during meetings and projects

This step revealed patterns of reactivity, poor communication, and low empathy, which were central to the toxic culture.

📌 Keywords included: emotional intelligence, communication skills, workplace, leadership

Successful transformation required leadership to lead by example. Leaders underwent:

• Workshops on empathy, active listening, and conflict resolution

• Coaching sessions on self-regulation and emotional awareness

• Practical exercises to demonstrate emotionally intelligent decision-making

When leaders consistently modeled emotional intelligence, team members felt empowered to adopt similar behaviors, creating a culture of trust and collaboration.

📌 Keywords included: emotional intelligence, leadership, workplace, team performance

🌸 About Neeti Keswani

Neeti Keswani is the founder of Plush Ink and host of the Luxury Unplugged Podcast, where luxury meets spirituality. As an author, storyteller, and self-improvement coach, she helps conscious creators and professionals align with purpose, identity, and abundance through mindset transformation and emotional healing.

Her mission is to empower people to live with intention, authenticity, and joy — blending inner work with outer success.

Connect with Neeti:

🎙️ Luxury Unplugged Podcast — https://podcasts.apple.com/us/podcast/luxury-unplugged-podcast-where-luxury-meets-spirituality/id1551277118

📖 Instagram — https://www.instagram.com/keswanineeti/

💼 LinkedIn — https://www.linkedin.com/in/neetikeswani/

🌐 Plush Ink — https://www.plush-ink.com

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