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A science guy from the deep south (Destin) and a humanities guy from the wild west (Matt Whitman) discuss deep questions with varying levels of maturity.
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In this episode, we chat with Darren Mendenhall, Customer Service Manager at Orenco, about the real-world aspects of helping various people with wastewater systems. We hear how the customer service team supports homeowners, installers, and engineers with troubleshooting, training, and plenty of patience. Darren shares how to handle calls about alarms and tricky questions, as well as those memorable calls that remind us why protecting water matters so much.
If you have comments or questions about our podcast, you can reach us through this link. To discuss a project or talk to one of our engineers, call 800-348-9843.
Chapters
1. Introduction (00:00:00)
2. What Kinds of Calls are Typical? (00:05:49)
3. How Do You Train your Team? (00:07:20)
4. Do You Have Some Memorable Calls? (00:13:50)
5. Receiving Praise for Outstanding Service (00:17:59)
6. Things That Might Surprise You (00:22:37)
7. Things You Enjoy Most About Customer Service (00:25:27)
8. Living the Vision (00:27:39)
9. Conclusion (00:29:03)
90 episodes
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