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Derek Richford on how personal tragedy led him to uncover serious failings in maternity care

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Manage episode 301513887 series 2393684
Content provided by Making Complaints Count and Health Service Ombudsman. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Making Complaints Count and Health Service Ombudsman or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
Derek Richford talks to Rob Behrens about the loss of his newborn grandson, Harry, at East Kent Hospitals University Trust. He explains how his sheer persistence uncovered the truth of what went wrong and eventually led to a criminal investigation at the Trust. He also tells us what organisations involved in the complaint process can learn from his family's tragic experience.
  continue reading

37 episodes

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Manage episode 301513887 series 2393684
Content provided by Making Complaints Count and Health Service Ombudsman. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Making Complaints Count and Health Service Ombudsman or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
Derek Richford talks to Rob Behrens about the loss of his newborn grandson, Harry, at East Kent Hospitals University Trust. He explains how his sheer persistence uncovered the truth of what went wrong and eventually led to a criminal investigation at the Trust. He also tells us what organisations involved in the complaint process can learn from his family's tragic experience.
  continue reading

37 episodes

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