The theme for this year’s World Patient Safety Day is Safer Care for Every Newborn and Child. In our latest Making Complaints Count episode, we explore what this means for families and the NHS. Sandy Lewis, Director of the Maternity and Newborn Safety Investigations Programme (MNSI), joins Policy and Public Affairs Officer Roshana Amiri on the latest episode of Making Complaints Count to discuss: how families can be supported when something goes wrong in maternity and newborn care - why listening to feedback is vital for safer care - the biggest patient safety challenges facing the NHS in this area. - Listen below, or find us on iTunes, Spotify or your preferred podcast provider.