It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
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Bringing Greater Hospitality to the Ballpark w/ Eric Weisberg
Manage episode 349591839 series 3272603
Content provided by David Millay. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by David Millay or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
The baseball business is a relationship business and has the same core values as any other hospitality industry. It’s a practice that Eric Weisberg preaches as the Vice President of Fan Experience. In this episode, Eric discusses the influences roles with Disney and the Kansas City Zoo has on his career in baseball, his “Fan Host for a Day” program and how to show up for a job in the sports industry.
Show Notes
3:43 Eric’s Career Journey to Tampa
11:09 Hiring for Skill Sets over Industry Experience
13:44 Fan Host for a Day
21:02 From Negative Experience to Brand Ambassador
26:45 Reviewing the Savannah Bananas
32:12 The Tech Driving the Future MLB Fan Experience
34:27 The Effect of Promotions and Theme Days
43:07 Influencing the Fan Experience Vision Across Departments
45:45 The Best Fan Experience: Naturalization Ceremony
48:46 Breaking Into the Industry
55:46 Parting Advice: Place Emphasis on the Staff
-----
Connect with Eric via email
Join Sports Learning Online - a cross-functional community of sports business professionals coming together to share best practices and foster professional development.
Connect with Host, David Millay:
Connect w/ David Millay on LINKEDIN: https://www.linkedin.com/in/davidmillay/
Follow David on INSTAGRAM: https://www.instagram.com/david.millay/
Follow David Millay on TWITTER: https://twitter.com/DavidMillay
139 episodes
Share
Manage episode 349591839 series 3272603
Content provided by David Millay. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by David Millay or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
The baseball business is a relationship business and has the same core values as any other hospitality industry. It’s a practice that Eric Weisberg preaches as the Vice President of Fan Experience. In this episode, Eric discusses the influences roles with Disney and the Kansas City Zoo has on his career in baseball, his “Fan Host for a Day” program and how to show up for a job in the sports industry.
Show Notes
3:43 Eric’s Career Journey to Tampa
11:09 Hiring for Skill Sets over Industry Experience
13:44 Fan Host for a Day
21:02 From Negative Experience to Brand Ambassador
26:45 Reviewing the Savannah Bananas
32:12 The Tech Driving the Future MLB Fan Experience
34:27 The Effect of Promotions and Theme Days
43:07 Influencing the Fan Experience Vision Across Departments
45:45 The Best Fan Experience: Naturalization Ceremony
48:46 Breaking Into the Industry
55:46 Parting Advice: Place Emphasis on the Staff
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Connect with Eric via email
Join Sports Learning Online - a cross-functional community of sports business professionals coming together to share best practices and foster professional development.
Connect with Host, David Millay:
Connect w/ David Millay on LINKEDIN: https://www.linkedin.com/in/davidmillay/
Follow David on INSTAGRAM: https://www.instagram.com/david.millay/
Follow David Millay on TWITTER: https://twitter.com/DavidMillay
139 episodes
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Similar to Making the Fan
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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continue reading
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…
continue reading
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…
continue reading
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continue reading
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…
continue reading
Some Goodness is hosted by Richard Ellis, a seasoned sales leader passionate about inviting top business minds to share their wisdom. Each episode is only 15-20 minutes, perfect for your commute or workout.
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continue reading
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
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