It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
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College Leaders | Speaking the Fans' Love Language w/ Jamie Pollard
Manage episode 313472790 series 3272603
Content provided by David Millay. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by David Millay or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
This week we're joined by Jamie Pollard, Director of Athletics at Iowa State University. Since his arrival in 2005, he has re-imagined almost every facet of the department, leading the Cyclones to records in attendance and ticket sales and academic scores and some of their highest finishes in the Learfield Directors' Cup. His leadership extends throughout the industry as he was recently named NACDA President of the Year for 2021-22. In this episode, Jamie and David break down how Iowa State approaches its fan experience by "speaking the fans' love language" and Jamie's entrepreneur-like leadership mentality.
Show Notes
2:31 Breaking the Football Season Ticket Record
3:53 Building a “Fans First” Experience at Jack Trice Stadium
7:13 Identifying What Fits Your Fan Base
15:53 The Role of NACDA and NACDA President
24:20 Opportunities for the new Big 12
28:50 Leaders Who’ve Impacted Jamie
32:03 Managing Work / Life Priorities
36:17 High Points and Low Points as a Leader
39:03 Learning from an Apparent Failure
42:18 Thinking Like an Entrepreneur
45:42 Creating Impactful Meetings
47:56 Empowering Your Staff - 50/50 Decision Making
-----
Connect with Jamie via email or follow him on Twitter
-----
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Connect with Host, David Millay:
Connect w/ David Millay on LINKEDIN: https://www.linkedin.com/in/davidmillay/
Follow David on INSTAGRAM: https://www.instagram.com/david.millay/
Follow David Millay on TWITTER: https://twitter.com/DavidMillay
139 episodes
Share
Manage episode 313472790 series 3272603
Content provided by David Millay. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by David Millay or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
This week we're joined by Jamie Pollard, Director of Athletics at Iowa State University. Since his arrival in 2005, he has re-imagined almost every facet of the department, leading the Cyclones to records in attendance and ticket sales and academic scores and some of their highest finishes in the Learfield Directors' Cup. His leadership extends throughout the industry as he was recently named NACDA President of the Year for 2021-22. In this episode, Jamie and David break down how Iowa State approaches its fan experience by "speaking the fans' love language" and Jamie's entrepreneur-like leadership mentality.
Show Notes
2:31 Breaking the Football Season Ticket Record
3:53 Building a “Fans First” Experience at Jack Trice Stadium
7:13 Identifying What Fits Your Fan Base
15:53 The Role of NACDA and NACDA President
24:20 Opportunities for the new Big 12
28:50 Leaders Who’ve Impacted Jamie
32:03 Managing Work / Life Priorities
36:17 High Points and Low Points as a Leader
39:03 Learning from an Apparent Failure
42:18 Thinking Like an Entrepreneur
45:42 Creating Impactful Meetings
47:56 Empowering Your Staff - 50/50 Decision Making
-----
Connect with Jamie via email or follow him on Twitter
-----
Want more from EngageMint? Subscribe to our newsletter
Connect with Host, David Millay:
Connect w/ David Millay on LINKEDIN: https://www.linkedin.com/in/davidmillay/
Follow David on INSTAGRAM: https://www.instagram.com/david.millay/
Follow David Millay on TWITTER: https://twitter.com/DavidMillay
139 episodes
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Similar to Making the Fan
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
…
continue reading
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…
continue reading
News and insight from the business world. Download the podcast via the BBC Sounds app.
…
continue reading
Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
Some Goodness is hosted by Richard Ellis, a seasoned sales leader passionate about inviting top business minds to share their wisdom. Each episode is only 15-20 minutes, perfect for your commute or workout.
…
continue reading
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
…
continue reading
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