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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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In this episode we explore why the customer experience (CX) is quickly becoming the focal point for many companies. Also discussed is how you can easily leverage the customer experience to greatly boost your brand loyalty. In the coming years CX will be center focal point for all business decisions - so be prepared now, get a jumpstart on the competition, and create an environment that puts your customers first.
For detailed show notes, Justin Varuzzo's after thoughts on each episode, and lists you can use to take immediate action in your business, check out the website at http://www.marketingandservice.com.
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