Did your business stem from a hobby, or did you accidentally stumble into your business? If so, this episode is for you! In this episode we talk about how to map and create an incredible customer journey. Your job is to think about how customers become aware of your product or service, what helps them in considering if you are the right person for the job, how easy the purchase process is, how you handle post-sale, and lastly how your customers can become advocates for your business!

For detailed show notes, Justin Varuzzo's after thoughts on each episode, and lists you can use to take immediate action in your business, check out the website at http://www.marketingandservice.com.