AI in hospitality so far meant chatbots and big promises, while hotel teams still worked using manual checklists and post-it notes. Matt talks about the rise of AI agents and how the next wave will move fast for hotels built on the right tech stack. He explains why Mews acquired DataChat and how its technology brings a new kind of intelligence into hotel operations, one that listens, learns and acts.
For more on the topic, download Agentic AI for Hotels guide: Agentic AI for Hotels | Mews
Matt Welle is CEO of Mews. He began his career in hospitality operations, joined Mews in its early days, and has led the company to scale globally. With a background grounded in hotel service and tech, Matt believes low-value work belongs in systems, not people, and focuses on building software that supports hotels and the teams who make them run.

Learn more about the podcast here: https://hubs.ly/Q0350wrf0
#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms #hotelrevenue

0:00 – Current state of AI in hospitality

01:30 – Why manual hotel checklists need to go

04:53 – How Mews came to be

09:30 – The evolution of AI in hospitality

12:05 – Generative AI vs. Agentic AI

15:57 – Why Mews acquired DataChat

18:12 – Top 3 hotel AI agents: Revenue, operations, guests

25:54 – Building the Mews ecosystem

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