Artwork

NRR vs GRR

Messy Growth

published

iconShare
 
Manage episode 511757935 series 3694238
Content provided by Syed Asad. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Syed Asad or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

For a while now, I have been trying to find the best way to gauge the performance of my CSMs (Customer Success Managers). It started off with NRR (Net Revenue Retention) being the north star through which I could see how my team is performing.

Followed up by, emails sent, meetings done, calls answered, tickets resolved, so and so forth, the list is almost never ending.
Until I found GRR.

  continue reading

38 episodes