HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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For a while now, I have been trying to find the best way to gauge the performance of my CSMs (Customer Success Managers). It started off with NRR (Net Revenue Retention) being the north star through which I could see how my team is performing.
Followed up by, emails sent, meetings done, calls answered, tickets resolved, so and so forth, the list is almost never ending.
Until I found GRR.
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