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Minding Your Business: Payment Solutions and Small Business Strategies

In this episode of 'Minding Your Business,' hosts David Praet and Scott Merritt welcome Joel Truss from Paymentum to discuss pressing issues like rising costs and staffing challenges faced by small businesses. Joel shares insights into Paymentum's services, which include payment and communication solutions tailored for a range of industries. The episode also delves into trends like AI and kiosk solutions in optimizing business operations. Joel also touches upon his side business, Avenge Sports, highlighting the importance of sports in teaching business concepts to his children. The session wraps up with Joel's advice on effective communication, building a network of trusted experts, and recognizing employees to ensure business success.

00:00 Introduction and Rising Costs

00:39 Welcome to Minding Your Business

01:24 Meet Joel Truss from Paymentum

01:56 Joel's Background and Family

03:49 About Paymentum and Its Services

07:35 Challenges in Payment Solutions

09:58 AI in Customer Service

14:09 Operational Efficiency in Payments

23:43 Future of Payment Solutions

29:22 Joel's New Business Venture

31:58 Final Advice and Conclusion

Paymentum - https://www.paymentum.net/

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