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BONUS PRE-CONFERENCE EPISODE

In this conversation, Alex and Allen discuss the evolution and importance of Unified Communication as a Service (UCaaS) in the public sector. They explore the drivers for transitioning to UCaaS, the challenges faced by agencies with legacy systems, and the critical role of user adoption and change management in successful implementation. The discussion also highlights the significance of security and compliance, the need for a phased approach to migration, and the benefits of engaging knowledgeable partners like Packet Fusion to navigate the complexities of UCaaS transitions.

Chapters

00:00 Introduction to the Podcast and Its Purpose
05:49 Understanding UCaaS and Its Importance
12:04 Drivers for Transitioning to UCaaS
17:40 Challenges and Considerations in UCaaS Migration
23:44 Evaluating Vendors and Making Informed Decisions
29:35 Understanding User Workflows for Successful UCaaS Implementation
30:57 Common Pitfalls in UCaaS Migration
34:16 Change Management and User Adoption Strategies
37:11 Data Security and Compliance in UCaaS
40:29 Phased Approach to UCaaS Transition
42:50 Benefits of Full UCaaS Transition
49:19 Getting Started with UCaaS Transition
51:02 Final Thoughts and Partnering for Success
52:43 Overview of Packet Fusion's Services

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11 episodes