Tune into today's episode as I sit down with special guests Tom, Shirley, and Kim. We dive deep into the secrets of balancing quality and cost in your business operations! Discover why maintaining a consistent service provider can transform your business efficiency and reliability. Learn about Kim's approach to purchasing equipment locally and the game-changing warming pass-through investment at Dairy Queen. Hear Tom's insights on the importance of modernization for longevity and profitability, and get Shirley's take on paying for quality and reliability to keep your operations running smoothly. Plus, we'll explore the ongoing challenge of integrating new technology and the art of making strategic, cost-effective decisions about service providers and equipment.

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