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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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In this episode of 'Morning Sam, Morning Ralph, the podcast for restaurant technology professionals, hosts Chad and Paul talk with Stephen Brown, Head of Operations Excellence at Antares Restaurant Group (aka Burger King New Zealand), about AI integration in their drive-thru service. Known as Patty, this AI system, conceived by AI software company, Hi-Auto, takes orders with a personalized Kiwi accent and has positively impacted staff stress levels, customer service, and order accuracy. Stephen shares their journey from conception to deployment, the benefits seen in both customer and employee engagement, and future expansion plans, including using AI for coaching within the restaurant. This initiative has not resulted in job losses but has enhanced operational efficiency and customer experience.
48 episodes
