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When Cookie, a 14-year-old Shih Tzu, passed away at 2.10am, his family panicked. The vet was closed, there was no clear hotline to call, and they refused to treat a beloved family member like an object to be discarded.

That moment of helplessness revealed a hidden gap in Singapore’s booming pet-loving culture: what actually happens after a pet dies?

On The Right Business, Hongbin Jeong speaks with Rachael Tay, co-founder, Everpet who set out to transform one of the most overlooked services in Singapore: pet aftercare.

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