Everyone talks about sales… but what about operations?
The best mortgage businesses don't sell well, unless they run well.
Operations might not get the spotlight, but without the right systems, processes, and people behind the scenes, scaling is impossible.
This week on NRG Insights, I sat down with William Lloyd-Hayward, Group COO of Brightstar Group, to talk about why operational excellence is the key to long-term success in financial services.
Will went from a career in politics to running one of the UK’s leading mortgage packaging firms, proving that strategy, leadership, and innovation drive growth—not just sales.
Inside this episode:
👉 How to scale mortgage operations the right way
👉 Why operations teams are just as important as sales teams
👉 How technology and automation are changing financial services
👉 The importance of mentorship, leadership, and company culture
👉 Why diversity and inclusion matter in finance
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If you like this episode, don’t forget to share and tag NRG in your post and let us know what you liked so we can record more fantastic content for you.