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43. Clarks' CIO, Simon Clarke: "Customer centricity is at the heart of everything"

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Manage episode 448578112 series 3607666
Content provided by Paula Macaggi. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Paula Macaggi or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Paula Macaggi sat down with Simon Clarke, the Chief Information Officer of Clarks, a legendary British shoe brand with nearly 200 years of heritage. In this episode, Simon shares insights into the digital transformation that Clarks undertook in record time—just 18 months. Discover how Simon led Clarks’ shift from legacy systems to a modern, composable digital platform, all while keeping the project on budget and on time. Learn about the challenges, strategies, and team culture that drove this inspiring change, positioning Clarks as a digitally empowered brand ready for the next century. Perfect for anyone interested in retail tech, customer-centric transformation, or leading successful change within an established brand.


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Sponsored by VTEX

  continue reading

75 episodes

Artwork
iconShare
 
Manage episode 448578112 series 3607666
Content provided by Paula Macaggi. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Paula Macaggi or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Paula Macaggi sat down with Simon Clarke, the Chief Information Officer of Clarks, a legendary British shoe brand with nearly 200 years of heritage. In this episode, Simon shares insights into the digital transformation that Clarks undertook in record time—just 18 months. Discover how Simon led Clarks’ shift from legacy systems to a modern, composable digital platform, all while keeping the project on budget and on time. Learn about the challenges, strategies, and team culture that drove this inspiring change, positioning Clarks as a digitally empowered brand ready for the next century. Perfect for anyone interested in retail tech, customer-centric transformation, or leading successful change within an established brand.


----
Sponsored by VTEX

  continue reading

75 episodes

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