In this episode of 'On a Melange with the Process Wizard,' the Process Wizard introduces his guest the Process Evangelist, who is the first non-European guest. They dive into insightful discussions about business process management, automation, and AI, all within a relaxed, coffee-house atmosphere. JM shares his journey from the perspective of a 'Process Evangelist' and discusses the challenges in changing negative perceptions towards process management. Key points include the importance of empathy and courtesy, bridging the strategic-operational gap through change management, and the significance of unbroken chains of influence within organizations. The episode emphasizes collaborative and transparent approaches to process improvement, along with the relevance of outdated methodologies. They also draw an intriguing parallel between music and process management, highlighting the need for coordinated efforts in both fields.