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Ep. 02 | How Using the BBB Helps Consumers Hire the Right Professional
Manage episode 477408047 series 3659677
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On Episode 2 of ‘On Solid Ground,’ we welcomed Bryan Oglesby from the Better Business Bureau (BBB) on our podcast. We learned a great deal about the purpose of the BBB, what the difference is between being accredited vs. non-accredited as a business, how the complaint resolution works, what a consumer should look for when searching for a business on the BBB, as well as much more.
We hope this episode was informative from a consumer and business perspective. Our goal was to teach the viewer more about the Better Business Bureau, especially for those who weren’t already aware of its significance. Thank you again for watching, and don’t forget to subscribe to our podcast! See you next time!
Chapters
1. Intro (00:00:00)
2. Meaning and Purpose of the BBB (00:00:43)
3. The BBB Rating System (00:01:40)
4. Being Accredited vs. Non-Accredited as a Business (00:04:25)
5. What Consumers Should Look for When Searching for a Business on the BBB (00:06:00)
6. How the BBB is Different from Other Online Review Platforms (00:12:33)
7. How Long Complaints Stay on a Contractor's BBB Record (00:18:20)
8. How the Complaint Resolution Process Works and if a Complaint Can Be Removed (00:19:29)
9. Why Checking the DBPR for Licensing and Insurance is Not Enough (00:25:08)
10. How a High or Low BBB Rating Can Affect Your Company (00:26:40)
11. Bryan's Favorite Part About Working for the BBB (00:27:14)
12. Outro (00:28:13)
12 episodes
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