What do Taylor Swift and top-performing brands have in common? A deep understanding of the power of story. In this episode of On the Record, Ryan and Michael sit down with brand and CX expert Sue Woodard to unpack how emotional connection, storytelling, and smart brand curation can transform leads into passionate brand evangelists. From the re-release of “Red (Taylor’s Version)” to the customer experience strategies of brands like Chewy and Delta, we break down the tactics that help businesses build loyalty, create memorable first impressions, and scale authentic customer relationships. If you’re looking to improve your brand strategy, stand out in a crowded market, or create lasting impact with your audience, this conversation is full of insights you won’t want to miss.